We usually reply within 1-2 business days.
Need a hand? Found a bug? Have feedback on a practice or the Inner Being? We read every message. Pick the topic that best matches what you need, or email us directly.
Email: contact@shadowai.work
Please include your account email, your device (iOS or Android), and the app version if you're reporting a bug.
Send us an emailOpen the app and go to Settings → Account → Delete Account. If you can't access the app, email us at contact@shadowai.work from the address tied to your account and we'll handle it within 30 days.
Subscriptions are managed through your app store. On iOS: Settings → [your name] → Subscriptions. On Android: Play Store → Profile → Payments & subscriptions → Subscriptions. Cancellations take effect at the end of the current billing period.
Check your spam folder first. If it's still missing after 10 minutes, email us and we'll reset it manually. Please include the email address you used to sign up.
Yes. Your entries are encrypted at rest and never sold, shared, or used to train AI models. Details in our Privacy Policy.
Practices and guided sessions are downloaded for offline use. The Inner Being chat and voice features need an internet connection.